Overview

We hope you love your purrrchase! If you’re unhappy for any reason, please send us an email within 14 days of your purchase date for a refund, return, or exchange.

Inspection

Please inspect your order upon receiving and contact us immediately if any items are defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Returns

Items that are unused and still in original packaging are eligible for return within 14 days of purchase. There must be no visible signs of use or wear.

To start a return, please contact us at [email protected] with your name and order number. 

Unfortunately, we cannot accept returns on Sale Items, Gift Cards, Cat Treats, Catnip Sprays or Bubbles, or Clothing.

Refunds and exchanges will be initiated within 14 business days of receipt of product to our warehouse.  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at [email protected]. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on Sale Items, Gift Cards, Cat Treats, Catnip Sprays or Bubbles, or Clothing. Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Refunds will be issued to the card used for original payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at [email protected] for questions related to refunds and returns.