1. Acceptance of Terms

By accessing or using Petude.com (the “Website”) and purchasing any products from Petude (“we”, “us”, “our”), you (“you”, “user”) acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy. If you do not agree to these terms, you may not use the Website or purchase our products.

2. Account Registration & Usage

To make a purchase, you may need to create an account. You agree to provide accurate, complete, and up-to-date information during registration. You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account. We reserve the right to suspend or terminate your account if you violate any of these terms or provide false information.

3. Products & Orders

3.1 All product descriptions, images, and pricing on the Website are for informational purposes only. We strive to ensure accuracy, but we do not warrant that product details, colors, or pricing are error-free. We reserve the right to correct any errors, update information, or modify pricing at any time without prior notice.

3.2 When you place an order, you make an offer to purchase our products. We may accept or reject your order at our discretion, particularly if products are out of stock, pricing is incorrect, or we suspect fraudulent activity. You will receive an order confirmation email once your order is accepted.

3.3 All products are subject to availability. We reserve the right to limit quantities per order or per customer.

4. Payment & Shipping

4.1 You agree to pay the full amount indicated at checkout, including applicable taxes and shipping fees. We accept major credit cards, debit cards, and other payment methods as specified on the Website. All payments are processed securely, and we do not store your payment details.

4.2 We ship to locations as specified on the Website. Shipping times and costs vary by destination. We are not responsible for delays caused by third-party carriers, customs issues, or unforeseen circumstances. Risk of loss or damage to products passes to you upon delivery.

5. Returns & Refunds

5.1 You may return unused, unopened products within 30 days of delivery for a full refund (excluding shipping fees), provided the products are in their original condition and packaging. To initiate a return, please contact our customer service team.

5.2 We do not accept returns of used or damaged products unless the damage occurred during shipping or the product is defective. Defective products must be reported within 7 days of delivery, and we may require photos or additional information to process a replacement or refund.

5.3 Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned items.

6. Product Safety & Liability

6.1 All Petude products are designed to be safe for pets when used as intended. We use non-toxic, durable materials and conduct rigorous testing to meet relevant safety standards (including guidelines from the U.S. Consumer Product Safety Commission, CPSC) . However, you are responsible for supervising your pet during play to prevent choking, ingestion of small parts, or other injuries.

6.2 We shall not be liable for any injury to pets or humans, or damage to property, resulting from improper use of our products, neglectful supervision, or use of products beyond their intended purpose.

6.3 We make no warranties, express or implied, other than those stated herein. The implied warranties of merchantability and fitness for a particular purpose are limited to the terms of these Terms & Conditions.

7. Intellectual Property

All content on the Website, including logos, trademarks, product designs, images, and text, is the intellectual property of Petude or its licensors. You may not copy, reproduce, distribute, or use any of this content without our prior written permission.

8. Privacy Policy

We collect and use your personal information in accordance with our Privacy Policy. By using the Website, you consent to our collection and use of your information as described in the Privacy Policy.

9. Termination

We may terminate or suspend your access to the Website at any time, without prior notice, if you violate these Terms & Conditions. Upon termination, your right to use the Website will immediately cease.

10. Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, United States. Any dispute arising out of or relating to these terms or your use of the Website shall be resolved through arbitration in California, or through litigation in the courts of California if arbitration is not feasible.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. We will notify you of any changes by posting the updated terms on the Website. Your continued use of the Website after the changes are posted constitutes your acceptance of the revised terms.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us at: [email protected]

Last updated: January 01, 2026